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kopite_di
Hatchling
United Kingdom
124 Posts |
 Posted - 17/05/2011 : 11:05:35
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| I brought my set up from pet store via online as they looked like they knew what they were doing. joke, told me I need light fittings,bulb and guard but not stat to control heat said it won't make much difference then after waiting in all day losing pay at work no guard phoned them they kept saying leave it a day or 2 its on its way that was last week. Emailed them Saturday was told they hadnt despatched it after all, I said cancel it as after getting good advice on here I realised didn't need it after all, ok she says but could I wait until yesterday for refund as she didn't know how to do it, emailed today as no refund they still don't know how to do it and the guy who does is on holiday , my point is should they be working in a store if they don't know how to give refunds and should the owner go on holiday without having proper staff to run the shop, so p'd off, never using that store again, beware guys there are dodgy ppl about conning us newbies into buying things we don't need then failing to refund ...:( |
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Mamma
Fully Grown Corn
United Kingdom
4494 Posts |
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Kehhlyr
ǝʞɐɔ sǝʌoן
United Kingdom
8173 Posts |
Posted - 17/05/2011 : 12:18:37
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Did you pay by card??
If so open a dispute with the card company, them allegedly not knowing how to to refunds will then only cost them more due to the payment dispute. |
-=Kehhlyr - The Resident Loon
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kdlang
Fully Grown Corn
United Kingdom
3556 Posts |
Posted - 17/05/2011 : 12:19:47
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| What a nightmare. Sounds like they really shouldnt be in business. Either that or they are just stalling. I would give them a time frame and tell them if you don't receive your refund by then you are contacting trading standards and will make an application through the small claims court to get your money back. |
4.1.0 corns - Izzy (Carolina) Alice (Amel) Peanut (Butter Motley) Swayze (Ghost) Carmellia (Butter Motley)
0.1.0 cat - Kizzy
1.0.0 Dog - Dobbie
Location - Chesterfield, Derbyshire
www.support-dogs.org.uk |
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kopite_di
Hatchling
United Kingdom
124 Posts |
Posted - 17/05/2011 : 13:05:47
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| Yeh paid by card, would of thought you just put card details in and press pay but I am giving then until Friday then I will email or phone again if still no joy I will get onto my bank. X |
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FiestaSTLou
Yearling
United Kingdom
556 Posts |
Posted - 17/05/2011 : 16:56:59
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| what online shop was it outta interest so i dont ever use them lol really hope u get ur money back,i would contact trading standrds either way as this person shouldnt be running a business if they dont even know how to do refunds. yerks! |
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fed up
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