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CAL
Hatchling
United Kingdom
146 Posts |
 Posted - 21/05/2009 : 14:23:18
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I've just had some excellent after sales service from Habistat which I thought I ought to share.
On monday I was cleaning around the cupboard under my viv and I moved the socket on my Habistat thermostat around. There was a loud pop and flash of light and all the power to the viv died. I checked the fuses on the light, mat and thermostat and found that the thermostat fuse had blown. I replaced it with another fuse but found the thermostat was permanantly on regardless of the temperature at which I set the controls.
I sent the thermostat back to Habistat at 12pm on Tuesday and have just recieved it back, 2pm thursday. At the same time as posting it off I sent an email with a detailled account of what happened and within 30mins I had a reply from the MD apologising for the failure and requesting me to double check all my wiring.
I think this is excellent service, particularly when I bought my thermostat from my local reptile shop and not directly from them.
Its nice to have some real customer service with polite communications dealt with in a timely manner. I wouldn't hesitate in buying any other habistat products or contacting them directly for guidance in the future |
0.0.1 Cornsnake: Monty, 10 years old, 5ft 3".
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Budaholic
Yearling
United Kingdom
689 Posts |
Posted - 21/05/2009 : 17:39:34
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Always good to hear of companies providing a decent service. All to rare these days unfortunately.
Well done Habistat!  |
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lee2308
The Corn Snake Moderator
United Kingdom
3348 Posts |
Posted - 21/05/2009 : 17:48:45
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| habistat are good,i sent one back and did'nt even have a receipt to prove how old it was.All my stats are habistats,would'nt buy any other. |
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Edited by - lee2308 on 21/05/2009 19:12:40 |
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matty18714
The Count of Corniness
United Kingdom
4428 Posts |
Posted - 21/05/2009 : 17:58:10
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| I agree with Lee, I wouldnt buy any other brands. I had to send away one of my stats, came back pretty fast. |
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gingerpony
Queen Bee
United Kingdom
10455 Posts |
Posted - 21/05/2009 : 21:26:55
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nice to know they have excellent customer service
you tend to hear more about bad companies than the good one, so well done Euro Rep/Habistat! |
cornsnakes, ratsnakes, bullsnakes, boas and day geckos
Location:Leeds/York/Selby area |
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